SHIPPING

Due to the COVID-19 situation, we have an increased volume of online orders. Please allow up to 2 business days for your order to be dispatched. Following dispatch, you will receive an email with tracking information.

Alternatively, you can track the progress of your order by entering your 7 digit order number here

MINIMUM SPEND

There is no minimum spend on any online orders

DELIVERY OPTIONS

We currently offer two different methods of shipping. Please see the table below for further details.

Once orders are placed, they are not able to be edited, added to or cancelled.

If you place your order over a weekend or on a public holiday it will be processed and sent out the next business day (Monday - Friday).

Please note: Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods, due to COVID-19, due to wild weather, or due to other Australia Post or Startrack delivery issues that are unforeseen or unavoidable events beyond My Little Secret reasonable control. Online orders are processed and shipped from Sydney, New South Wales and so we follow any New South Wales Public Holiday.

NEXT DAY DISPATCH

Due to COVID-19 and the volume of online orders we may not meet our same next day dispatch promise. Once your order is shipped you will receive a confirmation email from mylittlesecret.com.au which will include your Australia Post eParcel or StarTrack consignment number.

Orders placed before 2pm AEST on Monday to Friday we will always try our best to get shipped same day, if not we will dispatch your item the following day. My Little Secret will always get your  order to you as quickly as possible, however, we are not able to guarantee next day delivery.

Orders shipped via Australia Post eParcel Standard are not eligible for same day dispatch.

DISCREET PACKAGING OPTIONS

We currently only offer 1 type of packaging which is our standard discreet packaging. You will receive your product inside a plain looking satchel with no outside identifiers of what is included inside.

We are currently trialing Eco friendly wraps, Packaging, tape and delivery and hope we will soon be able to make the transition to this.

TRACKING

You will receive an email with your tracking information once your order has been processed. For both Australia Post eParcel and StarTrack Express, this will be at approximately 10pm on the evening the order is dispatched (weekdays only).

If you are unable to locate your tracking number, or if you have any questions about your shipped order please e-mail us at Meow@mylittlesecret.com.au and we will endeavour to get back to you during office hours of Monday to Friday 9am - 5pm AEST 

AUTHORITY TO LEAVE (ATL)?

If you select ‘authority to leave’, you understand and agree that this gives us and/or our couriers permission to leave your order in question unattended in a safe place at the delivery address without obtaining a signature confirming delivery at the delivery location. This will be where the driver deems appropriate.

In these circumstances, you understand and agree that by granting us authority to leave, we and our couriers are released of all responsibility and liability for the orders delivered and left unattended, and that this responsibility and liability transfer to you on delivery.

SIGNATURE NOT REQUIRED

To minimise the risk of contracting or spreading COVID-19, all deliveries (at your delivery address or at the Post Office) will no longer require a signature. A courier or staff member will ask and record your name, and acknowledge delivery in the system. Someone will need to be at the delivery address for this to occur, otherwise standard delivery procedures apply.

SHIPPING TO MULTIPLE ADDRESSES

We are unable to process split shipments within one order at this time. If you wish to ship to multiple addresses, you can do this by creating separate orders, each with their own delivery address.

LOST OR DAMAGED GOODS

If your order is lost or damaged in transit, please contact our Customer Service team at Meow@mylittlesecret.com.au who will get back to you between Monday to Saturday 9am - 5pm AEST. If you have not received your order within 4 working days, please contact us so that we can assist you.

INTERNATIONAL SHIPPING

Orders placed on this website can only be delivered worldwide and will incur a $25 Shipping fee.

Any additional taxes or duties applied by customs at the destination country are the responsibility of the delivery recipient. Please note in accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise” and are prohibited by law from identifying an order as a “gift” for export purposes.

Your local customs office will be able to assist you with any further information regarding taxes, duties and customs.

SHIPPING TO NEW ZEALAND

If you would like to ship to New Zealand, the Australian rates apply.